Biztimize Customer Service gives your after-sales and support teams a structured workspace to log, assign, and resolve customer service requests — with SLA timers, escalation rules, and a full audit trail of every customer interaction.
What You Can Do
- Log Service Requests from customers — by email, phone, or self-service — with category, priority, and link to the CRM customer record.
- Assign requests to agents or teams with SLA timers that track first-response and resolution deadlines — and escalate automatically when breached.
- Communicate with the customer from within the ticket using threaded notes and emails — keeping the full conversation in one place.
- Track resolution time, first-contact resolution rate, and SLA compliance with service analytics dashboards.
- Link service tickets to CRM sales orders or invoices for full customer context without switching modules.