Biztimize Dispute Management gives legal and finance teams a structured workspace to manage commercial disputes — whether with customers, suppliers, or third parties — from initial registration through negotiation, resolution, and settlement.
What You Can Do
- Register every dispute with the counterparty, claim amount, dispute type, and linked contract or invoice — so nothing is managed in email alone.
- Track the dispute through a configurable lifecycle (Registered → Under Investigation → In Negotiation → Resolved / Escalated) with mandatory notes at each stage transition.
- Assign responsible owners — legal counsel, account manager, or finance lead — with due dates for each action step.
- Record settlement terms when a dispute is resolved — amount, payment schedule, and any non-financial commitments — with digital acknowledgement.
- Report on open dispute exposure, resolution rate, and average days to resolve for management and audit purposes.